contact us

carina sitting on a desk chair holding a cup facing forward with a smile

let’s ride the waves together…

Please fill out the contact form and we will get back to you within 24-48 hours. We look forward to speaking with you!


email: info@bluewavetherapy.ca

Phone: (365) 601-4744

Markham Location
2740 Bur Oak Ave, Unit 2, Markham, ON, L6B 1K5

Stouffville Location
5446 Main St, Whitchurch-Stouffville, ON L4A 4W8

FAQs

  • Before our initial session, we will ask you to submit an intake questionnaire and a consent form. The first session is an opportunity to gather information. We will discuss some intake questions, go over expectations, explore the reason(s) that brought you to therapy, and begin to formulate your counselling goals. If the services are for a child under 15 years, typically only parents attend the initial assessment session.

  • This depends on so much. Together we will work towards emotional healing by discussing, the impacts of painful life experiences, strong emotions and coping skills, and ways to build on existing strengths. Therapy is an individualized service that seeks to meet your needs. Individuals may come in focused on one specific goal to treat, while other are unsure of what they need, and may prefer a longer term-more relational approach to therapy. Our practice is client centered, and we are committed to providing you with a safe, supportive, and confidential environment for counselling services.

  • Psychotherapy, counselling, or talk therapy, is a way to help you with a broad variety of mental and emotional difficulties. Feeling nervous or anxious about therapy is normal. Try to trust the process because if you put in the time and work to learn new ways to cope, therapy will often provide relief and can help eliminate or control troubling symptoms so you can feel better.

  • At our clinic, all of our associates are Master's-level therapists, each bringing specialized training and certifications in various areas of mental health and wellness. Our team is equipped to address a wide range of concerns, ensuring you receive expert, personalized care. For more detailed information about each therapist’s specialties, certifications, and professional background, please visit the "Our Team" section of our website.

  • Absolutely! There is a saying, “Jack of all trades, master of none”. That is why our services are more specialized so we can offer the best therapy treatment for you. If you are seeking services for something we do not treat, we are happy to refer you to a clinician who may be a better fit for your needs.

  • Most health insurance plans cover costs associated with seeing a Registered Social Worker or Psychotherapist. Please check with your insurance provider to determine your coverage. If your plan covers social work or psychotherapy services, you will just need to submit your paid receipt to them for reimbursement. Social workers/Psychotherapists do not typically do direct billing in Ontario.

  • A valid credit card must be uploaded into our booking system in order to book your first session. If credit card is not an option, there is an option to pay by E-transfer, cash, or debit at the clinic.

  • We recognize the importance of collecting, using, and disclosing personal information responsibly and only to the extent necessary in order to provide you with the services that you have consented to receive. We operate in accordance with the Personal Health Information Protection Act, 2004 (PHIPA), which is the primary legislation that governs the handling of personal information by all regulated health professionals within the province of Ontario.

  • Our clinic currently offers services through two in-person locations:

    1. Cornell Village in Markham, Ontario
      Address: 2740 Bur Oak Ave, Unit 2, Markham, ON, L6B 1K5

    2. Stouffville Main Street

    Additionally, we provide:

    • Walk-and-Talk Therapy: Sessions are held on scenic trails in the Markham/Stouffville area from May to October.

    • Teletherapy Services: Virtual or telephone therapy is available to individuals residing anywhere in Ontario.

    We aim to make therapy accessible and convenient for everyone in our care.

  • Yes! In individual therapy, sometimes there is a need for longer sessions, whether there is a more complex issue to work through or even a time of crisis. Please contact us to book additional time to work through difficult thoughts, emotions or experiences.

  • If you are in crisis please call 911 or go to the nearest hospital emergency room. or call:

    • Suicide and Crisis Hotline: Text or Call 988

    • Mental Health Crisis Line: 1-888-893-8333

    • Kids' Help Phone: 1-800-668-6868 Text: 686868

    • Assaulted Women’s Helpline: 416 863-0511; Toll-free: 1 866 863-0511

    • Regional Services:

    • Toronto Distress Centre: 416 408-HELP (4357)
      Durham: 905 666-0483
      Halton: 905-849-4541
      York: 1-855-310-COPE (2673)
      Peel: 1-888-811-2222

  • There are many advantages to connecting with a therapist online – both for practical reasons, and emotional comfort. For many, starting therapy can be hard, and you may feel anxious and/or nervous. You may feel more comfortable having a video call with your therapist while curled up in your own space, or where your furry friend is cuddled beside you. You may find that there are not enough hours in the day to get to a therapist's office, because of your busy work schedule, or young children at home. With advantages including accessibility, time, and privacy – many more are using the internet for support. We use a secure platform, that is easily accessible from your data, or wifi.